Pro Hosting Internet Services provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of Pro Hosting Internet Services are subject to the following terms of service:

Indemnification Policy

You agree to use all Pro Hosting Internet Services services and facilities at your own risk. Pro Hosting Internet Services specifically disclaims all warranties of merchant ability and fitness for a particular purpose. In no event shall Pro Hosting Internet Services be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold Pro Hosting Internet Services harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Pro Hosting Internet Services, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it’s agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Pro Hosting Internet Services against liabilities arising out of Any injury to person or property caused by any products sold or otherwise distributed in connection with Pro Hosting Internet Services’s server.

Pro Hosting Internet Services reserves the right to intervene with any of the sites hosted on its servers in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party Copyright infringement any defective products sold to customer from Pro Hosting Internet Services’s server. Pro Hosting Internet Services shall be the sole judge of what violates this Policy.

Billing:

At this time we bill monthly, quarterly, semi-annually and annually, depending upon the plan. If you are not satisfied within your first 7 days we would be happy to provide you with a full refund on all Web Hosting Products (For some special offers the money-back-guaranteed day will be varied; and Domain Name registration fees are nonrefundable). VPS, Reseller Server Hosting and Dedicated Server products and set up fees are not refundable. Domain names purchased on promotion can only be transferred after 24 Months from the registration date. Regarding adding funds to your account, once the credits have been applied to your account these will not be refundable and must be used towards cost of services or domain registrations and renewals.

We accept Visa, Master Card, American Express, Discover Card. For web hosting plans we will not setup your account without any payment. Clients are encouraged to pay by credit card as it is the easiest way to handle payment at this time. There are no contract periods but for each successive period, your contract is automatically renewed you would need to provide 30 day notice to cancel your services.

Late Payments:

All accounts are billed according to the dates they were first activated on. If you will not pay for service renew in 5 days after deactivation, your account will be suspended. If you will not pay for service renew in 30 days after deactivation, your account will be terminated. You will receive an email reminder 5 days till deactivation. Note: late payments will be charged 50% on the outstanding invoice amount as Late Fees.

Domain Registrations:

Any domain names purchased using a promotional offer or discount will loose any discount applied and the full cost of the domain will become due at the current price when the request for transfer is made within the first 3 years of registration. Pro hosting Internet Services cannot guarantee that your domain name will be registered, only after you have received notification of registration from us can you accept that your domain name is fully registered. Domain names which enter the Domain Redemption Period will have between three and four weeks to still have a chance of renewal, a redemption fee will be charged for any domain names within this period. Redemption fees vary between registrars, for co.za domain names there is a standard R250.00 redemption fee and for other TLD domains up to $100 may be charged.

Registrant Education and Domain Name Registrants Rights:

Abuse Email / Contact:

For contacting us regarding email abuse issues please open a support ticket under General Support from our contact us page Here.

Service Cancellation:

Any service which has been active for a period longer than 30 days will require a notice period of 30 days for cancellation or transfer. Any fees owing will need to be paid in full before your cancellation is fully processed. Re-seller Accounts that wish to cancel will have a cancellation fee of $65.00 USD applied to their final invoice to cover initial setup costs, support and administration costs.

Backups and Data Loss:

Your use of this service is at your sole risk. Our backup service runs once a week, overwrites any of our previous backups made, and only one week of backups are kept. This service is provided to you as a courtesy. Pro Hosting is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Pro Hosting servers. Should you require a restore of a backup you would need to provide us with this backup, if you wish to use the backup files stored by Pro Hosting then an administration fee of $15 will be charged per backup restored.

Acceptable Use Policy:

All services provided by Pro Hosting Internet Services may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless Pro Hosting Internet Services and its employees from any claims resulting from the use of the service which damages the subscriber or any other party. Our acceptable use policy is actively and strictly enforced. Offending content or users are suspended from our network, usually as soon as they are discovered, although we will always inform you when and why any action has been taken. Pornography is prohibited on all Pro Hosting Internet Services servers. This includes sites that include sexually explicit or hardcore images and/or advertising.

Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company.

Subscriber further acknowledges that the company’s liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.

Illegality In any form, including but not limited to the unauthorized distribution or copying of copyrighted software or other data, harassment, fraud, trafficking in obscene material. Undesirable Content Certain types of content are not allowed on our network. We do not host adult content of any description. Content relating to Hacking, Cracking, Warez and IRC is not allowed. Software, audio and video downloads may only be hosted if you are the writer and copyright owner of the resources or you have a right to distribute the materials. Accounts suspended due to content or AUP violation are not refunded under any circumstances.

Banned Scripts:

The following scripts are banned from use on our servers and may not be uploaded or run. Reasons for banning them include adverse effects on server load, invitations to hackers/spammers/criminal activity, etc.

  • IRC egg drops
  • Proxy servers
  • Mail bombers
  • Anonymous mailers
  • IP spoofers
  • Port scanners
  • Hivemail
  • Telnet or SSH Access Scripts
  • nph-proxy (and other scripts what operates like proxy)
  • UBB (Ultimate Bulletin Board, all versions)
  • lstmrge.cgi
  • phpShell
  • FormMail.cgi, FormMail.pl from Matt’s Script Archive are not allowed.

LIMITATION OF LIABILITY:

Pro Hosting Internet Services shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Pro Hosting Internet Services servers going off-line or being unavailable for any reason whatsoever. Furthermore, Pro Hosting Internet Services shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Pro Hosting Internet Services servers. All damages shall be limited to the immediate termination of service.

DISCLAIMER:

Pro Hosting Internet Services cannot be held liable for system downtime, crashes, or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their site was functioning. Certain services provided by Pro Hosting Internet Services are resold. Thus, certain equipment, routing, software, and programming used by Pro Hosting Internet Services are not directly owned or written by Pro Hosting Internet Services. Moreover, Pro Hosting Internet Services holds no responsibility for the use of our clients accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advanced notice for any reason without restitution as Pro Hosting Internet Services sees fit. FURTHERMORE, Pro Hosting Internet Services retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.